Parks Computers in Asheville, NC Closed now

Reviews about Parks Computers

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  August 29, 2019, by Kari Braymiller
  I dropped my laptop off in September, 2016, they said it would be done in a couple weeks (just asked him to backup my data and wipe the harddrive). It is now January and they still have it. They have not kept any communication with me. I was calling once per week to get updates on how it was going and they told me I didn't have to and they would call me. A month went by without hearing from them so I called again, the owner contacted me to apologize for their lack of communication and said he would do everything to get it back to me ASAP. Another three weeks after that conversation they're still telling me it will be done "this afternoon" or "tomorrow" or "by the weekend"... An entire seasons worth of work I've missed because of their lack of expertise, communication and organization. I am appalled with their lack of customer service and overall unprofessionalism. I chose Parks computers to support a local repair shop. I will never return again and will be filing a complaint with the Better Business Bureau if things are not settled in an appropriate manner soon. Don't waste your time and money at Parks Computers, there are many other repair shops much more worth your time and effort. I will revise this review if my laptop is ever returned to me. EDIT: After over 6 months I got my laptop back and it still did not work right. They wiped the entire hard drive, installed an absurd amount of spam apps that slowed my machine and changed all my basic sounds to these very strange twangy noises vs the default computer sounds. Now whenever I close my laptop and go to re-open it it will not turn back on. I let them know about this and they again took my laptop for another week. They returned it to me a week later and it worked fine for about a month. One month later and my laptop again won't turn back on if you close the lid without doing a full re-set. Parks computers ruined my laptop and lost me thousands of dollars of work in the time they kept it from me. I will not be returning and I strongly advise any future patrons avoid this place unless you have 6 months to spare to not get your machine back. Oh, and after all of this and multiple apologies they still charged me full price.